Hiring for customer service is like trying to find a needle in a haystack - if that needle also needed excellent communication skills, infinite patience, and the ability to type at the speed of light. But fear not, fellow hiring heroes! We've got your back.

In this post, we're diving into the top 5 tools that'll help you separate the customer service superstars from the "let me speak to your manager" magnets.

These aren't your grandma's hiring methods (sorry, Grandma) - we're talking cutting-edge tech that'll make your screening process smoother than a freshly buttered slide.

So, buckle up and get ready to revolutionize your hiring process. Your future customer service dream team is just a few tools away!

Hirevire

Hirevire is the best out there if you are busy and hiring is not the only thing that you do.

Hirevire will collect all types of responses from video, and audio, to file responses to give you better judgement about the candidate's abilities.

You get to see candidates’ true personalities shine while gathering in-depth insights about their abilities.

It is the fastest way to pre-screen applicants and identify those worth investing in for further interviews.

Key Features of Hirevire

• Video Screening - Assess soft skills/fit with pre-recorded video Q&A

• Time Savings - Skip initial interviews to accelerate screening

• ATS Integration - Smooth syncing promotes unified candidate experiences

• Intuitive Interface - Easy for both recruiters and applicants to use

With Hirevire, you can rapidly identify promising talent while simultaneously providing an engaging, modern experience.

Hirevire Cons

• It is not a good fit if you receive very few resumes.

• Not a good fit for interviewers with ample time.

Reviews

• G2 rating: 4.8 out of 5 stars

• Capterra: 5.0 stars

• Trustpilot: 4.5 out of 5 stars

Pricing of Hirevire

Hirevire offers a 7-day free trial with no credit card requirements. There are 3 pricing tiers available:

• One Job: $19 per month (Billed annually)

• Startup: $49 per month (Billed annually)

• Growth: $149 per month (Billed annually)

Sounds like exactly what you’ve been looking for? Get started today for free!

Testlify

Testlify is a leading talent assessment platform designed to help organizations quickly and accurately identify top talent.

This user-friendly platform offers a seamless experience for candidates and hiring teams, enabling organizations to find the best talent globally.

Testlify's innovative approach ensures that you hire the best, every time, anywhere.

Key Features of Testlify

• Custom video screens with branded templates

• Structured video interview workflows

• Notes, tags, ratings, and pipeline management

• Zapier integration and API access

Downsides of Testlify

• Less robust analytics than some competitors

• No live video interview functionality

Reviews & Ratings of Testlify

• G2 rating: 4.8 out of 5 stars

• Capterra: 4.0 stars

Pricing of Testlify

• Starter - For startups: $19/month - Billed at $228/year

• Basic - For growing businesses: $39/month - Billed at $468/year

• Business - For scaling businesses: $199/month - Billed at $2,388/year

• Premium - For high-volume hiring: $599/month - Billed at $7,188/year

Astrnt

Astrnt empowers businesses with an automated video recruiting assistant, simplifying the screening process and optimizing hiring efficiency.

This innovative platform offers an integrated interview platform and assessment tools, along with video and proctoring capabilities.

Key Features of Astrnt

• Automated interview scheduling with text/email

• Custom multi-media interview kits

• Candidate sentiment analysis with AI

• Chrome extension for easy candidate outreach

Downsides of Astrnt

• Limited customization compared to some tools

• Still building out the enterprise feature set

Reviews & Ratings of Astrnt

• G2 rating: 4.6 out of 5 stars

Pricing of Astrnt

• Basic plan: Free

• Essential plan: $88 /month

• Enterprise plan: $900 /year

Hireflix

Hireflix’s one-way, pre-recorded interviews allow you to screen more candidates in less time, saving you both time and money.

There is no need to schedule interviews with individual candidates.

Candidates can simply click on a link to start the interview when they are ready.

Hireflix’s Key Features

• Share recorded interviews with the whole team.

• Integrate with your applicant tracking system (ATS).

• Great candidate experience.

• Great user experience.

Downsides of Hireflix

• Can be costly for small businesses.

• Doesn’t support audio responses.

Reviews and Ratings

• G2 rating: 5.0 out of 5 stars

• Capterra: 5.0 stars

Pricing

Hireflix offers a 1-month free trial and there are 3 pricing tiers available:

• Small: $150 per month / $75 per month (annual)

• Medium: $300 per month / $150 per month (annual)

• Enterprise: Custom pricing

TestGorilla

TestGorilla offers easy-to-use video interview software for SMBs.

Key Features

• Custom multi-media interview kits

• Structured interview workflows

• Collaboration tools and stakeholder reviews

• Integration with Greenhouse and Workable

Downsides

• More lightweight features compared to enterprise tools

• Analytics and reporting capabilities limited

Reviews & Ratings

• G2 rating: 4.5 out of 5 stars

• Capterra: 4.2 stars

Pricing

• $149/month base plan - $399/month enterprise plan

Conclusion

And there you have it! These five tools are your secret weapons for building a customer service team that not only meets expectations but blows them out of the water.

Finding great customer service agents can feel like hunting for unicorns in a field of horses. But with these screening tools in your arsenal, it's like you've got a unicorn-detecting wand. (Okay, maybe not literally, but close enough!)

By using these tools, you're not just filling roles – you're creating a dream team of customer service superheroes. Fewer unhappy customers, more five-star reviews, and a lot less stress for you. Sounds like a win, right?

So, what are you waiting for? Say goodbye to those never-ending resume piles and hello to a smarter, faster, and more enjoyable hiring process. Your future star agents are out there – and now you have the tools to find them.

Ready to improve your customer service hiring? Give these tools a try and watch the magic unfold. Trust us, both your future self and your customers will thank you.