Formal automotive education can serve as a solid foundation for any technician. This type of background ensures that the candidate has been properly trained in a variety of automotive repairs and maintenance tasks. Moreover, those with a formal education in the field are usually more familiar with the industry standards and will most likely perform services that comply with these criteria.
Do You Have ASE Certification? If So, in What Areas?
ASE, or the National Institute for Automotive Service Excellence, is an independent non-profit organization that certifies professionals in the automotive repair industry. It offers more than 40 certifications for different areas, including engine repair, brake systems, suspension and steering among others.
Do You Have any Other Technical Certifications or Qualifications?
While having ASE certification is important, there may be other certifications or qualifications that can add value to a candidate's profile. Some may be brand-specific, others might be oriented towards certain technology or specialized repair techniques.
How Many Years of Automotive Technician Experience Do You Have?
Experience is often the best teacher. The longer a technician has been working in the trade, the more assured you can be of their expertise.
Are You Familiar With Using Diagnostic Software? If so, Which Ones?
With the increasing integration of technology and digitization into cars, proficiency in diagnostic software has almost become a necessary skill for automotive technicians. They must be able to efficiently and accurately identify and troubleshoot problems using these tools.
Do You Have Any Specific Brand or Model Expertise?
Some technicians might specialize in certain brands or models and knowing this can be beneficial especially if you own a car from the brand or model they specialize in.
Have You Ever Worked Full-Service Repairs Before?
A technician who has worked on full-service repairs is often comfortable handling all sorts of auto issues, from common and simple tasks like oil changes to more complex ones like engine rebuilds.
Are You Experienced in Electrical System Diagnosis?
Today’s vehicles are laden with complex electrical systems. Hence, having a technician proficient in electrical system diagnosis is something that you just can't discount.
Do You Have Experience in Working With Air Conditioning Systems?
Your car’s air conditioning system is not just a luxury but an essential requirement in today's world. A tech with experience in AC repairs becomes an invaluable asset.
What Types of Vehicles Have You Primarily Worked On?
Technicians who have experience working on a broad range of vehicles or those who specialize in certain types of vehicles can bring a wealth of wisdom and knowledge to your vehicular issues.
Are You Experienced in Turbochargers, Brake Systems or Automatic Transmissions?
These are very specific areas of expertise that not every technician is adept at. Depending on your particular need, you may prefer a tech with these specific skills.
Are You Comfortable With Performing Routine Maintenance Tasks Such as Oil Changes, Tire Rotations and Brake Pad Replacements?
Even with advanced knowledge and skills, an ideal technician should be comfortable with the bread and butter tasks of automotive maintenance.
Do You Have Experience Using Invoicing Software or Other Types of Tangible Record Keeping?
Keeping a tangible record of services and transactions not only ensures proper accounting, but also helps you and your technician keep track of the past repairs and maintenance done on your vehicle.
Can You Perform Full Engine Overhauls?
An engine overhaul is a daunting task and it requires an immense level of expertise and technical skill. A technician who can perform this service is a massive asset.
Do You Have Experience Interpreting Technical Specifications and Schematics?
This is another example of a technician's advanced skills. It is crucial for complex tasks and for remaining current with new technology and models.
What Steps Do You Usually Take to Diagnose a Vehicle's Problem?
A technician’s approach to diagnosing an issue can tell you a lot about their problem-solving skill and their methodical approach to coming up with solutions.
Can You Describe One of the Most Complicated Repairs You Have Completed?
The answer to this question can give you a glimpse into their technical capability, experience level, as well as their ability to communicate in layman's terms.
Do You Feel Comfortable Dealing With Customers and Explaining Needed Repairs or Maintenance?
Many customers appreciate a technician who can explain clearly the nature of the repairs needed and the reasons for the need of those repairs.
How Do You Keep Up With the Continual Changes in Auto Technology, New Tools and Equipment?
With the fast-paced development in the automotive industry, a good technician should always be learning, adapting and equipping themselves with the latest skills and knowledge.
Can You Work a Flexible Schedule, Including Weekends and Evenings if Needed?
Though seemingly mundane, knowing the flexibility of a technician's schedule can be critical, especially if you have a demanding work schedule or require emergency services.