Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.
01
Evaluation factor
Clinical competence
35% weight
Check hands-on volume with Botox, Dysport, Xeomin and HA fillers: units per month, cannula versus needle technique, and mastery of danger zones like the glabella and nasolabial vasculature.
Evidence to listen for
Command of the procedures, anatomy, and equipment the role requires
Holds current registration or certification
Knows normal from abnormal and what to do about each
Recognises when a case is outside their scope
Five-point scoring guide
1
Poor
Unsafe knowledge gaps; registration missing or lapsed.
2
Needs Improvement
Knowledge gaps that would affect patient care.
3
Satisfactory
Competent for standard cases; needs support on complex ones.
4
Very Good
Strong clinical knowledge; safe and reliable across the usual range.
5
Excellent
Names monthly injection volumes, dilution and unit conventions per area, and explains filler placement by facial layer and vessel anatomy.
02
Evaluation factor
Patient safety and protocol
30% weight
Probe hyaluronidase protocols for vascular occlusion and blindness, aspiration habits, crash cart contents, medical director oversight, and state scope rules for PA, ARNP or RN injectors.
Evidence to listen for
Follows identification, infection control, and documentation protocol without prompting
Can describe an error or near miss and what they did
Escalates deterioration early
Treats protocol as protection rather than bureaucracy
Five-point scoring guide
1
Poor
Casual about protocol; would not report an error.
2
Needs Improvement
Inconsistent protocol adherence; slow to escalate.
3
Satisfactory
Follows protocol reliably; documentation sometimes thin.
4
Very Good
Protocol is instinctive; escalates early and reports honestly.
5
Excellent
Recalls a real occlusion or nodule event, the hyaluronidase flooding dose used, escalation path, and documented follow-up to resolution.
03
Evaluation factor
Patient communication
20% weight
Assess how they consult: photo documentation, mirror-based goal setting, declining unrealistic or dysmorphic requests, and setting expectations on longevity, bruising and touch-up windows.
Evidence to listen for
Explains a procedure to an anxious or confused patient
Handles distress, pain, or refusal without losing control of the interaction
Respects privacy and dignity in practice, not just in principle
Works with families and carers
Five-point scoring guide
1
Poor
Dismissive of patients; no bedside awareness.
2
Needs Improvement
Task-focused; struggles with distressed patients.
3
Satisfactory
Adequate rapport; less confident in difficult interactions.
4
Very Good
Calm, clear, and respectful with anxious or difficult patients.
5
Excellent
Describes turning down inappropriate requests, uses standardized before and after photography, and quantifies retention or rebooking rates.
04
Evaluation factor
Working in a clinical team
15% weight
Look for coordination with medical directors, estheticians and front desk on treatment planning, laser or thread add-ons, chart handoffs, and inventory and product reconciliation in the med spa.
Evidence to listen for
Hands over cleanly and completely
Challenges a colleague when patient safety requires it
Takes direction from clinicians without deferring blindly
Handles shift work and pressure without becoming difficult to work with
Five-point scoring guide
1
Poor
Poor handover; cannot work in a clinical team.
2
Needs Improvement
Handover gaps; avoids raising concerns about colleagues.
3
Satisfactory
Reliable team member; handover adequate.
4
Very Good
Clean handovers and willing to speak up on safety.
5
Excellent
Shows collaborative case planning with the supervising physician and staff, plus clean EMR charting and accurate vial or lot tracking.
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