Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.
01
Evaluation factor
Hands-on competence
35% weight
Check which modalities they service unsupervised: infusion pumps, ventilators, defibrillators, telemetry, anesthesia machines. Ask about OEM service manuals used, calibration tools, and CBET or manufacturer training completed.
Evidence to listen for
Names the equipment, materials, and tolerances they work to
Can describe a job start to finish without hand-waving the hard parts
Holds the tickets, licences, or certifications the work requires, and they are current
Knows what they are not qualified to touch
Five-point scoring guide
1
Poor
Cannot describe the work concretely; lacks required tickets or licences.
2
Needs Improvement
Basic familiarity; needs supervision on routine tasks.
3
Satisfactory
Competent on standard work; slower or unsure on unfamiliar jobs.
4
Very Good
Skilled and independent across the normal range of the role.
5
Excellent
Names specific device families and models serviced, cites OEM procedures and calibration steps, holds CBET or vendor-specific certification.
02
Evaluation factor
Safety discipline
30% weight
Probe electrical safety testing practice: leakage current limits under IEC 62353 or NFPA 99, analyzers such as the Fluke ESA615, lockout/tagout, and recall or hazard alert handling.
Evidence to listen for
Treats procedure as protection rather than paperwork
Can describe a time they stopped work and why
Knows the specific hazards of this trade and the controls for each
Reports near misses instead of hiding them
Five-point scoring guide
1
Poor
Casual about safety; describes shortcuts with pride.
2
Needs Improvement
Follows procedure when watched; cannot name the hazards that matter.
3
Satisfactory
Sound safety habits; less certain on unfamiliar hazards.
4
Very Good
Safety is instinctive; can describe stopping work over a real concern.
5
Excellent
States actual leakage thresholds, describes tagging a failed device out of service, and treats recalls and Joint Commission readiness as routine.
03
Evaluation factor
Fault finding
20% weight
Test diagnostic reasoning on intermittent faults: a pump throwing occlusion alarms, a monitor with artifact, or an imaging system with degraded output. Ask how they isolated board versus sensor versus user error.
Evidence to listen for
Has a method for narrowing a fault rather than swapping parts
Reads schematics, manuals, or error codes and acts on them
Knows when to escalate rather than guess
Can describe a fault that took real work to find
Five-point scoring guide
1
Poor
Parts-swapper; no diagnostic method.
2
Needs Improvement
Fixes symptoms; cannot explain how they found the cause.
3
Satisfactory
Solid on familiar faults; less structured on new ones.
4
Very Good
Clear systematic method with a real hard-fault story.
5
Excellent
Walks through structured isolation using test loads, simulators and error logs; distinguishes true device failure from clinician technique or accessory faults.
04
Evaluation factor
Reliability and conduct
15% weight
Assess PM discipline and clinical conduct: completion rates against schedule, CMMS documentation quality (Nuvolo, TMS, Epic integration), and behaviour when working in occupied ORs or ICUs.
Evidence to listen for
Turns up, on time, prepared
Handles shift work, callouts, or travel as the role requires
Documents work so the next person can pick it up
Deals with customers or site staff professionally
Five-point scoring guide
1
Poor
Unreliable attendance; unprofessional on site.
2
Needs Improvement
Inconsistent; documentation is an afterthought.
3
Satisfactory
Dependable; paperwork is adequate.
4
Very Good
Consistently reliable, documents well, professional with customers.
5
Excellent
Reports high on-time PM completion, logs parts and labour cleanly in the CMMS, and coordinates access with nursing staff without disrupting care.
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