Interview scorecard template

Certified Nursing Assistant (CNA) interview scorecard

Pre-screening scorecard for Certified Nursing Assistant (CNA) candidates.

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healthcare clinicaladlscnalong term carepatient transfers
Complete evaluation framework

What to assess and how to score it

Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.

01
Evaluation factor

Clinical competence

35% weight

Check hands-on ADL competence: bed baths, peri care, Hoyer and gait belt transfers, vitals, blood glucose checks, intake and output logging, and turning schedules for bedbound residents.

Evidence to listen for

  • Command of the procedures, anatomy, and equipment the role requires
  • Holds current registration or certification
  • Knows normal from abnormal and what to do about each
  • Recognises when a case is outside their scope

Five-point scoring guide

1
Poor

Unsafe knowledge gaps; registration missing or lapsed.

2
Needs Improvement

Knowledge gaps that would affect patient care.

3
Satisfactory

Competent for standard cases; needs support on complex ones.

4
Very Good

Strong clinical knowledge; safe and reliable across the usual range.

5
Excellent

Names specific transfer equipment and repositioning intervals used, and describes catheter, ostomy, or feeding tube care within CNA scope.

02
Evaluation factor

Patient safety and protocol

30% weight

Probe fall prevention, two-person transfer rules, skin integrity checks for stage one pressure areas, hand hygiene, isolation precautions, and how they report changes to the charge nurse.

Evidence to listen for

  • Follows identification, infection control, and documentation protocol without prompting
  • Can describe an error or near miss and what they did
  • Escalates deterioration early
  • Treats protocol as protection rather than bureaucracy

Five-point scoring guide

1
Poor

Casual about protocol; would not report an error.

2
Needs Improvement

Inconsistent protocol adherence; slow to escalate.

3
Satisfactory

Follows protocol reliably; documentation sometimes thin.

4
Very Good

Protocol is instinctive; escalates early and reports honestly.

5
Excellent

Escalates subtle changes (new confusion, reddened heels, refused meals) promptly and cites incident reporting and abuse mandatory reporting duties.

03
Evaluation factor

Patient communication

20% weight

Assess how they handle residents with dementia, resistance to care, or pain during repositioning; look for redirection, dignity during toileting, and family updates within scope.

Evidence to listen for

  • Explains a procedure to an anxious or confused patient
  • Handles distress, pain, or refusal without losing control of the interaction
  • Respects privacy and dignity in practice, not just in principle
  • Works with families and carers

Five-point scoring guide

1
Poor

Dismissive of patients; no bedside awareness.

2
Needs Improvement

Task-focused; struggles with distressed patients.

3
Satisfactory

Adequate rapport; less confident in difficult interactions.

4
Very Good

Calm, clear, and respectful with anxious or difficult patients.

5
Excellent

Describes concrete de-escalation with a named resident situation, preserves privacy and choice, and defers clinical questions to the nurse.

04
Evaluation factor

Working in a clinical team

15% weight

Test shift handoff practice: charting in PointClickCare or similar, reporting to RN or LPN, covering assignments during callouts, and working with therapy or dietary staff.

Evidence to listen for

  • Hands over cleanly and completely
  • Challenges a colleague when patient safety requires it
  • Takes direction from clinicians without deferring blindly
  • Handles shift work and pressure without becoming difficult to work with

Five-point scoring guide

1
Poor

Poor handover; cannot work in a clinical team.

2
Needs Improvement

Handover gaps; avoids raising concerns about colleagues.

3
Satisfactory

Reliable team member; handover adequate.

4
Very Good

Clean handovers and willing to speak up on safety.

5
Excellent

Gives accurate, timely documentation examples and shows they flag workload gaps rather than silently skipping care tasks.

Put this rubric to work

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