service hospitalityclient retentioncosmetologyhair colorsalonstate license
Complete evaluation framework
What to assess and how to score it
Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.
01
Evaluation factor
Craft of the service
35% weight
Test breadth across cutting, chemical services and finishing: balayage and foil weaving, keratin or relaxer timing, perms, formulating with Redken or Wella developer volumes, plus lash and waxing work.
Evidence to listen for
Command of the treatments, techniques, or service standards the role requires
Holds current qualifications where regulated
Can explain contraindications, limits, or when to decline
Keeps skills current rather than coasting on training
Five-point scoring guide
1
Poor
Unsafe or unqualified; cannot explain their own technique.
2
Needs Improvement
Basic competence; gaps in contraindications or standards.
3
Satisfactory
Competent across the standard menu; less confident beyond it.
4
Very Good
Skilled and current; clear on limits and when to decline.
5
Excellent
Names formulations, developer volumes and processing times from memory; shows before and after work across textures, lengths and correction jobs.
02
Evaluation factor
Client care
30% weight
Probe how they run a consultation: patch testing, porosity and scalp checks, managing a client who brings a Pinterest photo their hair cannot achieve, rebooking rhythm.
Evidence to listen for
Reads what a client actually wants versus what they asked for
Handles a complaint without defensiveness or capitulation
Maintains discretion and appropriate boundaries
Clients ask for them by name
Five-point scoring guide
1
Poor
Dismissive of clients; boundaries or discretion are a concern.
2
Needs Improvement
Task-focused; complaints escalate rather than resolve.
3
Satisfactory
Good with straightforward clients; less sure with difficult ones.
4
Very Good
Strong client rapport with repeat requests and calm complaint handling.
5
Excellent
Describes documented consultations, sets honest expectations before mixing, and holds a named regular clientele who followed them between salons.
03
Evaluation factor
Standards and hygiene
20% weight
Check licence status and state board knowledge: implement disinfection with Barbicide, single-use file and spatula rules, laundering, blood exposure procedure, ventilation for acrylics.
Evidence to listen for
Treats sanitation, preparation, and turnaround as non-negotiable
Keeps the space to standard when nobody is checking
Knows the regulations that apply and follows them
Reports a problem rather than working around it
Five-point scoring guide
1
Poor
Casual about hygiene or preparation standards.
2
Needs Improvement
Meets standards when supervised only.
3
Satisfactory
Reliable standards; occasional lapses under time pressure.
4
Very Good
Standards hold under pressure and without supervision.
5
Excellent
Cites current licence and hours, describes station sanitation between every client, and recalls a board inspection or audit they passed.
04
Evaluation factor
Commercial awareness
15% weight
Assess retail and booking economics: average ticket, retail attachment on shampoo or treatment lines, colour bar waste, filling gaps on a slow Tuesday, commission versus booth rent.
Evidence to listen for
Understands how the business makes money from their time
Recommends and rebooks without pressuring
Manages a schedule and turnaround to keep utilisation up
Handles retail or upsell honestly
Five-point scoring guide
1
Poor
No commercial awareness, or pushes sales at the client's expense.
2
Needs Improvement
Passive on rebooking and recommendations.
3
Satisfactory
Reasonable rebooking; scheduling sometimes loose.
4
Very Good
Strong rebooking and utilisation without pressuring clients.
5
Excellent
Quotes their retail percentage and average ticket, upsells treatments without pressure, and has actively rebuilt a soft column on the books.
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