Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.
01
Evaluation factor
Execution and reliability
35% weight
Check how they ran day-to-day workplace operations: desk booking platforms like Robin or Envoy, badge and sensor occupancy data, vendor and catering schedules, onsite event calendars, anchor day attendance.
Evidence to listen for
Describes a workload they owned and how they kept it from slipping
Names the tools and systems they ran day to day
Can talk about volume: tickets, inboxes, orders, uptime
Nothing quietly falls through when they are busy
Five-point scoring guide
1
Poor
Cannot describe their own workload; things slip without them noticing.
2
Needs Improvement
Handles routine volume; drops work under pressure.
3
Satisfactory
Reliable on steady-state work; struggles when volume spikes.
4
Very Good
Consistently reliable at real volume with a system for staying on top.
5
Excellent
Names the booking and access systems they administered, cites occupancy or attendance numbers, and describes recurring onsite events they owned end to end.
02
Evaluation factor
Improving the process
25% weight
Probe changes they made to hybrid policy or space: neighbourhood seating pilots, hoteling ratios, floor reconfigurations, Zoom Room upgrades for equitable hybrid meetings, and what utilisation data triggered them.
Evidence to listen for
Has changed a process rather than only following one
Can name what was slow or error-prone and what they did about it
Documents so the improvement survives them
Knows when a process is worth automating and when it is not
Five-point scoring guide
1
Poor
Follows instructions only; no sense that process can change.
2
Needs Improvement
Notices problems but escalates rather than solving.
3
Satisfactory
Makes small improvements; impact is local and undocumented.
4
Very Good
Has redesigned a real process with measurable effect.
5
Excellent
Describes a specific space or policy change, the utilisation evidence behind it, and the measurable shift in usage, cost per seat, or employee sentiment.
03
Evaluation factor
Judgement and autonomy
25% weight
Assess independent calls under pressure: an office closure or building incident, a booking system outage on a peak anchor day, or an employee complaint about noise and neighbour teams.
Evidence to listen for
Knows what to decide alone and what to escalate
Handles an exception without freezing or improvising recklessly
Protects confidentiality and access appropriately
Asks a clarifying question rather than guessing on something costly
Five-point scoring guide
1
Poor
Either escalates everything or acts recklessly on their own.
2
Needs Improvement
Needs frequent direction; uneasy with exceptions.
3
Satisfactory
Sound judgement on familiar decisions.
4
Very Good
Clear sense of their own authority; handles exceptions well.
5
Excellent
Recounts decisions made without escalation, states who they informed and how fast, and shows clear thresholds for looping in facilities, HR, or security.
04
Evaluation factor
Communication
15% weight
Look for how they communicated with distributed staff: Slack announcements, onboarding guides for hybrid norms, signage and wayfinding, plus negotiating with landlords, cleaning crews, and executive assistants.
Evidence to listen for
Writes clearly enough that people act without a follow-up
Manages expectations before a deadline slips, not after
Handles a frustrated colleague or customer calmly
Works across time zones or async where the role needs it
Five-point scoring guide
1
Poor
Unclear written communication; goes quiet when things slip.
2
Needs Improvement
Communication needs chasing; raises problems late.
3
Satisfactory
Clear enough day to day; proactive updates are inconsistent.
4
Very Good
Clear, proactive, and calm under pressure.
5
Excellent
Shows evidence of announcements that changed behaviour, feedback loops such as pulse surveys, and calm handling of leadership pushback on attendance expectations.
Put this rubric to work
Score every candidate against the same standard
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