Interview scorecard template

Immigration Case Manager interview scorecard

Pre-screening scorecard for Immigration Case Manager candidates.

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public sector communityinsz oom docketingrfe responseuscis filingsvisa bulletin
Complete evaluation framework

What to assess and how to score it

Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.

01
Evaluation factor

Outcomes that landed

30% weight

Ask for filing volumes and outcomes: I-129 H-1B and O-1 petitions, PERM and I-140 packages, I-485 adjustments, approval rates, RFE rates, and premium processing turnaround.

Evidence to listen for

  • Names programmes or initiatives that were adopted, funded, or delivered
  • States their own role rather than the department's
  • Gives measured reach or impact
  • Distinguishes work that landed from work that stalled, and explains why

Five-point scoring guide

1
Poor

No delivered work; describes intent and process only.

2
Needs Improvement

Involved in initiatives but cannot say what resulted or what they owned.

3
Satisfactory

Real delivery with adequate ownership; impact described loosely.

4
Very Good

Named outcomes with clear personal scope and some measures.

5
Excellent

Cites annual case volume by petition type, approval and RFE percentages, and specific filings they carried from intake to approval notice.

02
Evaluation factor

Stakeholder facilitation

25% weight

Probe how they manage beneficiaries, HR sponsors, and outside counsel: onboarding calls, document chase-ups, expiring EAD or I-94 alerts, and difficult conversations about denials.

Evidence to listen for

  • Brings a real contested case, not a philosophy of engagement
  • Names the competing interests and the resolution method
  • Uses concrete engagement formats and can point to input that changed a decision
  • Treats every group as legitimate

Five-point scoring guide

1
Poor

Diplomacy-speak with no case attached, or contempt for one group.

2
Needs Improvement

Recalls conflict but no method; engagement is a box to check.

3
Satisfactory

Real case and workable approach; resolution thin on specifics.

4
Very Good

Names the tension and method; cites engagement that shaped the outcome.

5
Excellent

Describes running sponsor check-ins and beneficiary document collection with named escalation paths, keeping anxious applicants informed without giving legal advice.

03
Evaluation factor

Regulatory and policy command

25% weight

Test working command of 8 CFR rules, LCA posting and PAF requirements on FLAG, visa bulletin priority dates, prevailing wage levels, and UDA or unauthorized practice boundaries.

Evidence to listen for

  • Names the statutes, funding rules, and processes they have worked under
  • Explains how those requirements sequenced their work
  • Owns the compliance thinking rather than deferring it entirely
  • Knows where the discretion sits

Five-point scoring guide

1
Poor

Outsources all regulatory thinking; cannot name a framework.

2
Needs Improvement

Generalities about compliance; no sequencing or named rules.

3
Satisfactory

Knows the main frameworks; sequencing described loosely.

4
Very Good

Names relevant frameworks and how they shaped a timeline.

5
Excellent

Explains cap-gap, portability, or priority date retrogression accurately and knows exactly where their authority ends and an attorney's begins.

04
Evaluation factor

Evidence and reporting

20% weight

Check docketing and audit habits: INSZoom, LawLogix or Docketwise records, deadline calendars, public access file retention, and reporting case status to clients or compliance leads.

Evidence to listen for

  • Uses data to choose between options, not to justify a decision already made
  • Names the sources and methods behind their numbers
  • Reports to funders, councils, or the public in terms those audiences can use
  • Tracks whether the intervention worked

Five-point scoring guide

1
Poor

No use of evidence; decisions are assertion.

2
Needs Improvement

Cites data but cannot explain its source or limits.

3
Satisfactory

Uses evidence competently; evaluation after the fact is thin.

4
Very Good

Evidence drives choices and is reported clearly to lay audiences.

5
Excellent

Maintains clean docket data with zero missed deadlines, audit-ready PAFs, and regular status dashboards their HR contacts actually relied on.

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