Interview scorecard template

IT Resilience Manager interview scorecard

Pre-screening scorecard for IT Resilience Manager candidates.

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security compliancebusiness continuitydisaster recoveryiso 22301rto rpo
Complete evaluation framework

What to assess and how to score it

Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.

01
Evaluation factor

Technical depth

35% weight

Check command of RTO and RPO setting, BIA methodology, ISO 22301 or NIST SP 800-34, failover architectures, backup immutability, and dependency mapping across cloud and on-prem estates.

Evidence to listen for

  • Command of the specific attack surface, tooling, and controls the role covers
  • Understands how the underlying system works, not just how the tool reports on it
  • Can explain an attack or control chain end to end
  • Distinguishes what they found themselves from what a scanner flagged

Five-point scoring guide

1
Poor

Tool operator only; no understanding of the systems underneath.

2
Needs Improvement

Runs tooling but cannot explain findings or how the attack works.

3
Satisfactory

Solid working knowledge; depth thins outside familiar tooling.

4
Very Good

Strong command of the domain; explains attack and control chains clearly.

5
Excellent

Explains how they derived tiered RTO/RPO from a business impact analysis and matched them to real replication and backup designs.

02
Evaluation factor

Real incidents and findings

30% weight

Probe actual invocations: ransomware recovery, datacentre or region outage, failed failover. Ask about the DR test schedule they ran, tabletop exercises, and post-incident actions tracked to closure.

Evidence to listen for

  • Brings specific incidents, findings, or audits they personally worked
  • States their own role rather than the team's
  • Describes what was actually at risk and what changed afterwards
  • Can talk about a finding that turned out to be wrong

Five-point scoring guide

1
Poor

No hands-on work; knowledge is entirely certification or coursework.

2
Needs Improvement

Limited exposure; cannot describe their contribution to an incident.

3
Satisfactory

Real casework with adequate detail; ownership sometimes vague.

4
Very Good

Specific incidents with clear personal scope and what changed after.

5
Excellent

Recounts a live invocation or full failover test with timings, what missed target, and the remediation items they drove afterwards.

03
Evaluation factor

Risk judgement

20% weight

Assess how they rank single points of failure, third party and SaaS concentration risk, and where they accepted residual risk rather than funding hot standby.

Evidence to listen for

  • Prioritises by actual exploitability and business impact, not raw severity scores
  • Can argue for accepting a risk as well as fixing it
  • Knows the difference between a finding and a problem
  • Does not cry wolf or wave things through

Five-point scoring guide

1
Poor

Treats every finding as critical, or waves real risk through.

2
Needs Improvement

Follows severity scores mechanically; no business context.

3
Satisfactory

Reasonable prioritisation; less confident arguing for risk acceptance.

4
Very Good

Prioritises by exploitability and impact; can justify accepting a risk.

5
Excellent

Ties resilience investment to quantified impact per hour of downtime and defends deliberate acceptance of specific residual risks.

04
Evaluation factor

Getting things fixed

15% weight

Look for evidence of moving application owners, infrastructure teams and vendors to update runbooks, close audit findings, and meet regulator expectations such as DORA or FCA operational resilience.

Evidence to listen for

  • Writes findings engineers can act on rather than a wall of output
  • Has persuaded a team to fix something they did not want to fix
  • Explains risk to executives in business terms
  • Works with the org rather than policing it

Five-point scoring guide

1
Poor

Adversarial with engineering; findings never get fixed.

2
Needs Improvement

Reports are unactionable; no influence beyond raising tickets.

3
Satisfactory

Adequate reporting; relies on mandate rather than persuasion.

4
Very Good

Actionable findings and a real record of getting fixes shipped.

5
Excellent

Names owners, deadlines and closure rates for resilience gaps, showing runbooks and impact tolerances that were actually kept current.

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