Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.
01
Evaluation factor
Execution and reliability
35% weight
Check how they run the vendor lifecycle end to end: MSAs and SOWs, renewal calendars, SLA credit claims, quarterly business reviews, and license true-ups in ServiceNow or Coupa.
Evidence to listen for
Describes a workload they owned and how they kept it from slipping
Names the tools and systems they ran day to day
Can talk about volume: tickets, inboxes, orders, uptime
Nothing quietly falls through when they are busy
Five-point scoring guide
1
Poor
Cannot describe their own workload; things slip without them noticing.
2
Needs Improvement
Handles routine volume; drops work under pressure.
3
Satisfactory
Reliable on steady-state work; struggles when volume spikes.
4
Very Good
Consistently reliable at real volume with a system for staying on top.
5
Excellent
Names specific contracts managed, renewal volumes per year, SLA breaches chased to credit, and the tracker or CLM tool used.
02
Evaluation factor
Improving the process
25% weight
Probe what they changed in sourcing operations: consolidating overlapping suppliers, standardising SOW templates, automating renewal alerts, or building a vendor scorecard that cut shadow IT spend.
Evidence to listen for
Has changed a process rather than only following one
Can name what was slow or error-prone and what they did about it
Documents so the improvement survives them
Knows when a process is worth automating and when it is not
Five-point scoring guide
1
Poor
Follows instructions only; no sense that process can change.
2
Needs Improvement
Notices problems but escalates rather than solving.
3
Satisfactory
Makes small improvements; impact is local and undocumented.
4
Very Good
Has redesigned a real process with measurable effect.
5
Excellent
Describes a concrete process change with before and after numbers, such as reduced maverick spend or shortened onboarding cycle time.
03
Evaluation factor
Judgement and autonomy
25% weight
Test decisions made alone: escalating a failing managed service provider, approving an out-of-cycle purchase, or holding a renewal hostage over unmet uptime commitments.
Evidence to listen for
Knows what to decide alone and what to escalate
Handles an exception without freezing or improvising recklessly
Protects confidentiality and access appropriately
Asks a clarifying question rather than guessing on something costly
Five-point scoring guide
1
Poor
Either escalates everything or acts recklessly on their own.
2
Needs Improvement
Needs frequent direction; uneasy with exceptions.
3
Satisfactory
Sound judgement on familiar decisions.
4
Very Good
Clear sense of their own authority; handles exceptions well.
5
Excellent
Explains a judgement call with the risk weighed, who was informed, and the commercial or service outcome that followed.
04
Evaluation factor
Communication
15% weight
Assess how they brief legal, security, and finance while negotiating with account teams; look for evidence of running QBRs and reporting supplier risk to leadership.
Evidence to listen for
Writes clearly enough that people act without a follow-up
Manages expectations before a deadline slips, not after
Handles a frustrated colleague or customer calmly
Works across time zones or async where the role needs it
Five-point scoring guide
1
Poor
Unclear written communication; goes quiet when things slip.
2
Needs Improvement
Communication needs chasing; raises problems late.
3
Satisfactory
Clear enough day to day; proactive updates are inconsistent.
4
Very Good
Clear, proactive, and calm under pressure.
5
Excellent
Handles tense supplier conversations without damaging the relationship and translates contract detail plainly for finance and engineering stakeholders.
Put this rubric to work
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