Execution and reliability
Check how they ran schedules and trackers day to day: Asana or MS Project plans, RAID logs, sprint boards, status reports, and whether milestones landed on the dates promised.
Evidence to listen for
- Describes a workload they owned and how they kept it from slipping
- Names the tools and systems they ran day to day
- Can talk about volume: tickets, inboxes, orders, uptime
- Nothing quietly falls through when they are busy
Five-point scoring guide
Cannot describe their own workload; things slip without them noticing.
Handles routine volume; drops work under pressure.
Reliable on steady-state work; struggles when volume spikes.
Consistently reliable at real volume with a system for staying on top.
Names specific projects with budget, timeline and outcome; maintained live plans and RAID logs that stakeholders actually used.