Interview scorecard template

Massage Therapist interview scorecard

Evaluate Massage Therapist candidates across 4 weighted areas: craft of the service, client care, standards and hygiene, and commercial awareness. Craft of the service leads at 35%, so check the modalities they are qualified and insured in, their anatomy knowledge, and how current their training is. Use the rubric to compare role-specific evidence consistently.

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TL;DR
For craft of the service, look for evidence the candidate qualified and insured across the modalities you offer, with anatomy knowledge that supports genuine treatment planning. For client care, look for evidence the candidate screens contraindications properly and adjusts confidently mid-treatment, with clients who request them by name. Apply the written 1–5 anchors to every answer, record the evidence behind each rating, and use the factor weights to reach a consistent overall assessment.
Complete evaluation framework

What to assess and how to score it

Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.

01
Evaluation factor

Craft of the service

35% weight

Check the modalities they are qualified and insured in, their anatomy knowledge, and how current their training is.

Evidence to listen for

  • Command of the treatments, techniques, or service standards the role requires
  • Holds current qualifications where regulated
  • Can explain contraindications, limits, or when to decline
  • Keeps skills current rather than coasting on training

Five-point scoring guide

1
Poor

Unsafe or unqualified; cannot explain their own technique.

2
Needs Improvement

Basic competence; gaps in contraindications or standards.

3
Satisfactory

Competent across the standard menu; less confident beyond it.

4
Very Good

Skilled and current; clear on limits and when to decline.

5
Excellent

Qualified and insured across the modalities you offer, with anatomy knowledge that supports genuine treatment planning.

02
Evaluation factor

Client care

30% weight

Assess consultation practice, contraindication screening, and how they adjust when a client reports pain mid-treatment.

Evidence to listen for

  • Reads what a client actually wants versus what they asked for
  • Handles a complaint without defensiveness or capitulation
  • Maintains discretion and appropriate boundaries
  • Clients ask for them by name

Five-point scoring guide

1
Poor

Dismissive of clients; boundaries or discretion are a concern.

2
Needs Improvement

Task-focused; complaints escalate rather than resolve.

3
Satisfactory

Good with straightforward clients; less sure with difficult ones.

4
Very Good

Strong client rapport with repeat requests and calm complaint handling.

5
Excellent

Screens contraindications properly and adjusts confidently mid-treatment, with clients who request them by name.

03
Evaluation factor

Standards and hygiene

20% weight

Test hygiene, linen handling, and room turnaround when appointments run back to back.

Evidence to listen for

  • Treats sanitation, preparation, and turnaround as non-negotiable
  • Keeps the space to standard when nobody is checking
  • Knows the regulations that apply and follows them
  • Reports a problem rather than working around it

Five-point scoring guide

1
Poor

Casual about hygiene or preparation standards.

2
Needs Improvement

Meets standards when supervised only.

3
Satisfactory

Reliable standards; occasional lapses under time pressure.

4
Very Good

Standards hold under pressure and without supervision.

5
Excellent

Hygiene and turnaround standards hold through a fully booked day without supervision.

04
Evaluation factor

Commercial awareness

15% weight

Judge how they recommend follow-up treatment without it feeling like a sales pitch.

Evidence to listen for

  • Understands how the business makes money from their time
  • Recommends and rebooks without pressuring
  • Manages a schedule and turnaround to keep utilisation up
  • Handles retail or upsell honestly

Five-point scoring guide

1
Poor

No commercial awareness, or pushes sales at the client's expense.

2
Needs Improvement

Passive on rebooking and recommendations.

3
Satisfactory

Reasonable rebooking; scheduling sometimes loose.

4
Very Good

Strong rebooking and utilisation without pressuring clients.

5
Excellent

Recommends follow-up as genuine aftercare, with strong rebooking and no pressure on the client.

Evidence-led prompts

Interview questions for a Massage Therapist

Use these prompts to surface evidence for the weighted factors above and compare candidates against the same role-specific criteria.

  1. 01

    Do you hold a current licence to practise massage therapy in our state, and when does it expire?

  2. 02

    Where did you train, and what certificate or degree in massage therapy did you complete?

  3. 03

    Which specific modalities are you certified in, for example deep tissue, shiatsu, prenatal, or hot stone?

  4. 04

    Do you carry professional liability insurance, and which modalities does the policy cover?

  5. 05

    Describe your knowledge of human anatomy and how it shapes the techniques you choose.

See the complete Massage Therapist question set
Put this rubric to work

Score every candidate against the same standard

Add these weighted factors to Hirevire and let AI evaluate recorded answers against your rubric.

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