Execution and reliability
Check whether they have worked to hard submission deadlines: RFP or grant packets assembled, compliance matrices filled, page limits and formatting rules on portals like SAM.gov or Bonfire.
Evidence to listen for
- Describes a workload they owned and how they kept it from slipping
- Names the tools and systems they ran day to day
- Can talk about volume: tickets, inboxes, orders, uptime
- Nothing quietly falls through when they are busy
Five-point scoring guide
Cannot describe their own workload; things slip without them noticing.
Handles routine volume; drops work under pressure.
Reliable on steady-state work; struggles when volume spikes.
Consistently reliable at real volume with a system for staying on top.
Names specific submissions they supported, tracked deadlines in a compliance matrix, and delivered clean formatted packets with zero missing attachments.