public sector communitycase managementlicensed social worksafeguardingtelehealth casework
Complete evaluation framework
What to assess and how to score it
Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.
01
Evaluation factor
Outcomes that landed
30% weight
Ask for case outcomes achieved remotely: safety plans stabilised, reunifications, housing or benefits secured, caseload size carried, and how they tracked progress in systems like Penelope or Apricot.
Evidence to listen for
Names programmes or initiatives that were adopted, funded, or delivered
States their own role rather than the department's
Gives measured reach or impact
Distinguishes work that landed from work that stalled, and explains why
Five-point scoring guide
1
Poor
No delivered work; describes intent and process only.
2
Needs Improvement
Involved in initiatives but cannot say what resulted or what they owned.
3
Satisfactory
Real delivery with adequate ownership; impact described loosely.
4
Very Good
Named outcomes with clear personal scope and some measures.
5
Excellent
Names specific cases moved to closure with measurable outcomes, and states caseload volume carried while working fully remote.
02
Evaluation factor
Stakeholder facilitation
25% weight
Probe how they build rapport over video and phone, coordinate with schools, probation, landlords and psychiatrists, and handle a client who goes silent for weeks.
Evidence to listen for
Brings a real contested case, not a philosophy of engagement
Names the competing interests and the resolution method
Uses concrete engagement formats and can point to input that changed a decision
Treats every group as legitimate
Five-point scoring guide
1
Poor
Diplomacy-speak with no case attached, or contempt for one group.
2
Needs Improvement
Recalls conflict but no method; engagement is a box to check.
3
Satisfactory
Real case and workable approach; resolution thin on specifics.
4
Very Good
Names the tension and method; cites engagement that shaped the outcome.
5
Excellent
Describes concrete engagement tactics for reluctant clients and shows they convened multi-agency calls, not just sent referrals.
03
Evaluation factor
Regulatory and policy command
25% weight
Test command of licensure scope across state lines, mandatory reporting timelines, HIPAA and 42 CFR Part 2, informed consent for telehealth, and documentation standards for audits.
Evidence to listen for
Names the statutes, funding rules, and processes they have worked under
Explains how those requirements sequenced their work
Owns the compliance thinking rather than deferring it entirely
Knows where the discretion sits
Five-point scoring guide
1
Poor
Outsources all regulatory thinking; cannot name a framework.
2
Needs Improvement
Generalities about compliance; no sequencing or named rules.
3
Satisfactory
Knows the main frameworks; sequencing described loosely.
4
Very Good
Names relevant frameworks and how they shaped a timeline.
5
Excellent
States their license type and states held, cites reporting thresholds accurately, and knows telehealth consent and cross-state practice limits.
04
Evaluation factor
Evidence and reporting
20% weight
Look for discipline in progress notes, biopsychosocial assessments, risk screeners used (Columbia, ACE, PHQ-9), and timeliness of EHR entries under productivity targets.
Evidence to listen for
Uses data to choose between options, not to justify a decision already made
Names the sources and methods behind their numbers
Reports to funders, councils, or the public in terms those audiences can use
Tracks whether the intervention worked
Five-point scoring guide
1
Poor
No use of evidence; decisions are assertion.
2
Needs Improvement
Cites data but cannot explain its source or limits.
3
Satisfactory
Uses evidence competently; evaluation after the fact is thin.
4
Very Good
Evidence drives choices and is reported clearly to lay audiences.
5
Excellent
Cites named assessment tools with cutoffs, describes same-day note completion, and gives their documentation compliance or audit results.
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