Interview scorecard template

Spa Therapist interview scorecard

Evaluate Spa Therapist candidates across 4 weighted areas: craft of the service, client care, standards and hygiene, and commercial awareness. Craft of the service leads at 35%, so check the treatments they are qualified and insured to deliver, and how current those qualifications are. Use the rubric to compare role-specific evidence consistently.

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TL;DR
For craft of the service, look for evidence the candidate qualified and insured across your treatment menu, current on training, and clear on contraindications. For client care, look for evidence the candidate consults properly before treatment and adjusts confidently when a client is uncomfortable, with repeat requests. Apply the written 1–5 anchors to every answer, record the evidence behind each rating, and use the factor weights to reach a consistent overall assessment.
Complete evaluation framework

What to assess and how to score it

Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.

01
Evaluation factor

Craft of the service

35% weight

Check the treatments they are qualified and insured to deliver, and how current those qualifications are.

Evidence to listen for

  • Command of the treatments, techniques, or service standards the role requires
  • Holds current qualifications where regulated
  • Can explain contraindications, limits, or when to decline
  • Keeps skills current rather than coasting on training

Five-point scoring guide

1
Poor

Unsafe or unqualified; cannot explain their own technique.

2
Needs Improvement

Basic competence; gaps in contraindications or standards.

3
Satisfactory

Competent across the standard menu; less confident beyond it.

4
Very Good

Skilled and current; clear on limits and when to decline.

5
Excellent

Qualified and insured across your treatment menu, current on training, and clear on contraindications.

02
Evaluation factor

Client care

30% weight

Assess how they consult before a treatment and handle a client who is uncomfortable partway through.

Evidence to listen for

  • Reads what a client actually wants versus what they asked for
  • Handles a complaint without defensiveness or capitulation
  • Maintains discretion and appropriate boundaries
  • Clients ask for them by name

Five-point scoring guide

1
Poor

Dismissive of clients; boundaries or discretion are a concern.

2
Needs Improvement

Task-focused; complaints escalate rather than resolve.

3
Satisfactory

Good with straightforward clients; less sure with difficult ones.

4
Very Good

Strong client rapport with repeat requests and calm complaint handling.

5
Excellent

Consults properly before treatment and adjusts confidently when a client is uncomfortable, with repeat requests.

03
Evaluation factor

Standards and hygiene

20% weight

Test sanitation, room turnaround, and linen and equipment discipline between back-to-back bookings.

Evidence to listen for

  • Treats sanitation, preparation, and turnaround as non-negotiable
  • Keeps the space to standard when nobody is checking
  • Knows the regulations that apply and follows them
  • Reports a problem rather than working around it

Five-point scoring guide

1
Poor

Casual about hygiene or preparation standards.

2
Needs Improvement

Meets standards when supervised only.

3
Satisfactory

Reliable standards; occasional lapses under time pressure.

4
Very Good

Standards hold under pressure and without supervision.

5
Excellent

Sanitation and turnaround hold under back-to-back bookings without supervision.

04
Evaluation factor

Commercial awareness

15% weight

Judge how they rebook and recommend retail without making the client feel sold to.

Evidence to listen for

  • Understands how the business makes money from their time
  • Recommends and rebooks without pressuring
  • Manages a schedule and turnaround to keep utilisation up
  • Handles retail or upsell honestly

Five-point scoring guide

1
Poor

No commercial awareness, or pushes sales at the client's expense.

2
Needs Improvement

Passive on rebooking and recommendations.

3
Satisfactory

Reasonable rebooking; scheduling sometimes loose.

4
Very Good

Strong rebooking and utilisation without pressuring clients.

5
Excellent

Strong rebooking and honest retail recommendations that clients experience as aftercare, not upselling.

Put this rubric to work

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