service hospitalityguest safety briefingspaceport operationssuborbital flightzero g experience
Complete evaluation framework
What to assess and how to score it
Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.
01
Evaluation factor
Craft of the service
35% weight
Check how they run a guest experience end to end: pre-flight orientation, suit and harness fitting, in-cabin narration of trajectory and apogee, and post-flight debrief with imagery handover.
Evidence to listen for
Command of the treatments, techniques, or service standards the role requires
Holds current qualifications where regulated
Can explain contraindications, limits, or when to decline
Keeps skills current rather than coasting on training
Five-point scoring guide
1
Poor
Unsafe or unqualified; cannot explain their own technique.
2
Needs Improvement
Basic competence; gaps in contraindications or standards.
3
Satisfactory
Competent across the standard menu; less confident beyond it.
4
Very Good
Skilled and current; clear on limits and when to decline.
5
Excellent
Narrates flight phases, G-onset and window views fluently while staying on script for restraint checks and cabin egress sequencing.
02
Evaluation factor
Client care
30% weight
Probe handling of nervous or unwell guests: managing motion sickness and vestibular discomfort, claustrophobia in pressure suits, VIP privacy demands, and delivering weather or scrub delay news.
Evidence to listen for
Reads what a client actually wants versus what they asked for
Handles a complaint without defensiveness or capitulation
Maintains discretion and appropriate boundaries
Clients ask for them by name
Five-point scoring guide
1
Poor
Dismissive of clients; boundaries or discretion are a concern.
2
Needs Improvement
Task-focused; complaints escalate rather than resolve.
3
Satisfactory
Good with straightforward clients; less sure with difficult ones.
4
Very Good
Strong client rapport with repeat requests and calm complaint handling.
5
Excellent
Recounts specific guests calmed through scrubbed launches or spatial disorientation, adapting pace without ever rushing a safety item.
03
Evaluation factor
Standards and hygiene
20% weight
Assess command of FAA informed consent rules for spaceflight participants, medical screening thresholds, emergency egress drills, suit hygiene and oxygen mask sanitation between rotations.
Evidence to listen for
Treats sanitation, preparation, and turnaround as non-negotiable
Keeps the space to standard when nobody is checking
Knows the regulations that apply and follows them
Reports a problem rather than working around it
Five-point scoring guide
1
Poor
Casual about hygiene or preparation standards.
2
Needs Improvement
Meets standards when supervised only.
3
Satisfactory
Reliable standards; occasional lapses under time pressure.
4
Very Good
Standards hold under pressure and without supervision.
5
Excellent
Cites informed consent briefings, drill cadence and equipment sanitation logs from memory, and has stopped a guest from boarding when criteria failed.
04
Evaluation factor
Commercial awareness
15% weight
Judge understanding of the commercial side: seat pricing tiers, add-ons like personal payload lockers or flight video packages, referral flow from ultra-high-net-worth guests, and review scores.
Evidence to listen for
Understands how the business makes money from their time
Recommends and rebooks without pressuring
Manages a schedule and turnaround to keep utilisation up
Handles retail or upsell honestly
Five-point scoring guide
1
Poor
No commercial awareness, or pushes sales at the client's expense.
2
Needs Improvement
Passive on rebooking and recommendations.
3
Satisfactory
Reasonable rebooking; scheduling sometimes loose.
4
Very Good
Strong rebooking and utilisation without pressuring clients.
5
Excellent
Links guest satisfaction scores to repeat bookings or referrals, and names add-ons or packages they sold without diluting the briefing.
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