Execution and reliability
Check how they ran supplier scorecards, Scope 3 inventories and audit cycles: EcoVadis ratings chased, SMETA corrective actions closed, CDP or CSRD disclosure deadlines actually met.
Evidence to listen for
- Describes a workload they owned and how they kept it from slipping
- Names the tools and systems they ran day to day
- Can talk about volume: tickets, inboxes, orders, uptime
- Nothing quietly falls through when they are busy
Five-point scoring guide
Cannot describe their own workload; things slip without them noticing.
Handles routine volume; drops work under pressure.
Reliable on steady-state work; struggles when volume spikes.
Consistently reliable at real volume with a system for staying on top.
Names tier-one and tier-two supplier counts assessed, reporting cycles delivered on time, and emissions or audit figures they personally owned.