Interview scorecard template

Trust and Safety Engineer interview scorecard

Pre-screening scorecard for Trust and Safety Engineer candidates.

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security complianceabuse detectionclassifier tuningcontent moderationplatform integrity
Complete evaluation framework

What to assess and how to score it

Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.

01
Evaluation factor

Technical depth

35% weight

Check depth in abuse detection stacks: rule engines, ML classifiers for spam or CSAM hashing (PhotoDNA), graph clustering for coordinated accounts, and SQL or Python for signal mining.

Evidence to listen for

  • Command of the specific attack surface, tooling, and controls the role covers
  • Understands how the underlying system works, not just how the tool reports on it
  • Can explain an attack or control chain end to end
  • Distinguishes what they found themselves from what a scanner flagged

Five-point scoring guide

1
Poor

Tool operator only; no understanding of the systems underneath.

2
Needs Improvement

Runs tooling but cannot explain findings or how the attack works.

3
Satisfactory

Solid working knowledge; depth thins outside familiar tooling.

4
Very Good

Strong command of the domain; explains attack and control chains clearly.

5
Excellent

Names specific detection pipelines they built, explains feature signals used, and discusses precision, recall, and false positive costs concretely.

02
Evaluation factor

Real incidents and findings

30% weight

Probe actual enforcement work: a fraud ring or bot network they dismantled, a policy violation surge they triaged, ticket volumes handled, and takedown or appeal outcomes.

Evidence to listen for

  • Brings specific incidents, findings, or audits they personally worked
  • States their own role rather than the team's
  • Describes what was actually at risk and what changed afterwards
  • Can talk about a finding that turned out to be wrong

Five-point scoring guide

1
Poor

No hands-on work; knowledge is entirely certification or coursework.

2
Needs Improvement

Limited exposure; cannot describe their contribution to an incident.

3
Satisfactory

Real casework with adequate detail; ownership sometimes vague.

4
Very Good

Specific incidents with clear personal scope and what changed after.

5
Excellent

Walks through a named abuse wave end to end with detection timeline, accounts actioned, and measurable reduction in violative content.

03
Evaluation factor

Risk judgement

20% weight

Assess how they weigh enforcement harm against user harm: over-blocking legitimate users, gray-area policy calls, regional legal duties like DSA or NetzDG, and escalation thresholds.

Evidence to listen for

  • Prioritises by actual exploitability and business impact, not raw severity scores
  • Can argue for accepting a risk as well as fixing it
  • Knows the difference between a finding and a problem
  • Does not cry wolf or wave things through

Five-point scoring guide

1
Poor

Treats every finding as critical, or waves real risk through.

2
Needs Improvement

Follows severity scores mechanically; no business context.

3
Satisfactory

Reasonable prioritisation; less confident arguing for risk acceptance.

4
Very Good

Prioritises by exploitability and impact; can justify accepting a risk.

5
Excellent

Articulates clear thresholds for automated versus human review and cites a case where they deliberately loosened or tightened enforcement.

04
Evaluation factor

Getting things fixed

15% weight

Look for follow-through with policy, legal, and product teams: shipping model retrains, closing appeals backlogs, writing runbooks, and reducing moderator queue latency.

Evidence to listen for

  • Writes findings engineers can act on rather than a wall of output
  • Has persuaded a team to fix something they did not want to fix
  • Explains risk to executives in business terms
  • Works with the org rather than policing it

Five-point scoring guide

1
Poor

Adversarial with engineering; findings never get fixed.

2
Needs Improvement

Reports are unactionable; no influence beyond raising tickets.

3
Satisfactory

Adequate reporting; relies on mandate rather than persuasion.

4
Very Good

Actionable findings and a real record of getting fixes shipped.

5
Excellent

Shows durable fixes adopted by other teams, such as a shared signal service or runbook that cut repeat abuse.

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