Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.
01
Evaluation factor
Hands-on competence
35% weight
Check hands-on throughput: units picked per hour, RF scanner and WMS experience (SAP, Manhattan, NetSuite), pallet jack or reach truck hours, cycle counting and case labelling accuracy.
Evidence to listen for
Names the equipment, materials, and tolerances they work to
Can describe a job start to finish without hand-waving the hard parts
Holds the tickets, licences, or certifications the work requires, and they are current
Knows what they are not qualified to touch
Five-point scoring guide
1
Poor
Cannot describe the work concretely; lacks required tickets or licences.
2
Needs Improvement
Basic familiarity; needs supervision on routine tasks.
3
Satisfactory
Competent on standard work; slower or unsure on unfamiliar jobs.
4
Very Good
Skilled and independent across the normal range of the role.
5
Excellent
Names picks per hour, specific WMS screens used, and equipment operated daily, with certification dates for reach truck or counterbalance.
02
Evaluation factor
Safety discipline
30% weight
Probe OSHA and site safety habits: load stability, aisle and pedestrian rules, lockout tagout near conveyors, PPE worn, near-miss reporting, lifting technique for heavy or awkward cartons.
Evidence to listen for
Treats procedure as protection rather than paperwork
Can describe a time they stopped work and why
Knows the specific hazards of this trade and the controls for each
Reports near misses instead of hiding them
Five-point scoring guide
1
Poor
Casual about safety; describes shortcuts with pride.
2
Needs Improvement
Follows procedure when watched; cannot name the hazards that matter.
3
Satisfactory
Sound safety habits; less certain on unfamiliar hazards.
4
Very Good
Safety is instinctive; can describe stopping work over a real concern.
5
Excellent
Describes a near miss they reported, cites load and stacking limits, and treats spotters, hi-vis, and horn use as routine.
03
Evaluation factor
Fault finding
20% weight
Test problem solving on floor issues: short shipments, mis-slotted SKUs, scanner or label printer failures, jammed conveyor lines, and inventory variances found during cycle counts.
Evidence to listen for
Has a method for narrowing a fault rather than swapping parts
Reads schematics, manuals, or error codes and acts on them
Knows when to escalate rather than guess
Can describe a fault that took real work to find
Five-point scoring guide
1
Poor
Parts-swapper; no diagnostic method.
2
Needs Improvement
Fixes symptoms; cannot explain how they found the cause.
3
Satisfactory
Solid on familiar faults; less structured on new ones.
4
Very Good
Clear systematic method with a real hard-fault story.
5
Excellent
Walks through tracing a stock discrepancy to its source, escalating quickly, and keeping the line moving without guessing at quantities.
04
Evaluation factor
Reliability and conduct
15% weight
Assess attendance and conduct: shift punctuality, overtime and peak season availability, comfort in cold storage or noise, and supervisor references on damage rates and teamwork.
Evidence to listen for
Turns up, on time, prepared
Handles shift work, callouts, or travel as the role requires
Documents work so the next person can pick it up
Deals with customers or site staff professionally
Five-point scoring guide
1
Poor
Unreliable attendance; unprofessional on site.
2
Needs Improvement
Inconsistent; documentation is an afterthought.
3
Satisfactory
Dependable; paperwork is adequate.
4
Very Good
Consistently reliable, documents well, professional with customers.
5
Excellent
Shows steady attendance across shifts, low damage or mispick rates, and willingness to cover peak volume without prompting.
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