public sector communityawwa m36irrigation auditsrebate programswater efficiency
Complete evaluation framework
What to assess and how to score it
Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.
01
Evaluation factor
Outcomes that landed
30% weight
Check for measured savings they own: acre-feet or GPCD reductions, turf replacement rebate uptake, AMI leak alert conversion rates, or fixture retrofit counts across a named service area.
Evidence to listen for
Names programmes or initiatives that were adopted, funded, or delivered
States their own role rather than the department's
Gives measured reach or impact
Distinguishes work that landed from work that stalled, and explains why
Five-point scoring guide
1
Poor
No delivered work; describes intent and process only.
2
Needs Improvement
Involved in initiatives but cannot say what resulted or what they owned.
3
Satisfactory
Real delivery with adequate ownership; impact described loosely.
4
Very Good
Named outcomes with clear personal scope and some measures.
5
Excellent
Cites verified savings per program, for example 900 acre-feet from turf conversion, with baseline method and persistence assumptions stated.
02
Evaluation factor
Stakeholder facilitation
25% weight
Probe how they handled HOAs, large landscape customers, growers, and council or board hearings during drought stage escalations, including pushback on watering-day restrictions and enforcement notices.
Evidence to listen for
Brings a real contested case, not a philosophy of engagement
Names the competing interests and the resolution method
Uses concrete engagement formats and can point to input that changed a decision
Treats every group as legitimate
Five-point scoring guide
1
Poor
Diplomacy-speak with no case attached, or contempt for one group.
2
Needs Improvement
Recalls conflict but no method; engagement is a box to check.
3
Satisfactory
Real case and workable approach; resolution thin on specifics.
4
Very Good
Names the tension and method; cites engagement that shaped the outcome.
5
Excellent
Describes converting hostile HOA or CII accounts into program participants, naming the meetings, site walks, and follow-up commitments made.
03
Evaluation factor
Regulatory and policy command
25% weight
Test command of applicable rules: MWELO or equivalent landscape ordinances, urban water use objectives, WaterSense specifications, Title 22 recycled water rules, and Urban Water Management Plan or drought contingency requirements.
Evidence to listen for
Names the statutes, funding rules, and processes they have worked under
Explains how those requirements sequenced their work
Owns the compliance thinking rather than deferring it entirely
Knows where the discretion sits
Five-point scoring guide
1
Poor
Outsources all regulatory thinking; cannot name a framework.
2
Needs Improvement
Generalities about compliance; no sequencing or named rules.
3
Satisfactory
Knows the main frameworks; sequencing described loosely.
4
Very Good
Names relevant frameworks and how they shaped a timeline.
5
Excellent
Explains which ordinance clause or state target drove a program design decision, and how compliance deadlines shaped their workplan.
04
Evaluation factor
Evidence and reporting
20% weight
Assess data practice: AWWA M36 water loss audits, validity scoring, meter and billing data analysis, irrigation audit distribution uniformity results, and reporting to boards, state regulators, or grant funders.
Evidence to listen for
Uses data to choose between options, not to justify a decision already made
Names the sources and methods behind their numbers
Reports to funders, councils, or the public in terms those audiences can use
Tracks whether the intervention worked
Five-point scoring guide
1
Poor
No use of evidence; decisions are assertion.
2
Needs Improvement
Cites data but cannot explain its source or limits.
3
Satisfactory
Uses evidence competently; evaluation after the fact is thin.
4
Very Good
Evidence drives choices and is reported clearly to lay audiences.
5
Excellent
Produces water loss audits with defensible validity scores and turns billing data into targeted outreach lists, not generic annual reports.
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