Review the evidence signals before interviewing. Then use the anchored descriptions—not instinct alone—to choose the score that best matches each answer.
01
Evaluation factor
Clinical competence
35% weight
Check hands-on care depth: tube and gavage feeding, fluid therapy routes, wound management, splinting fledgling fractures, orphan neonate formulas, caging progression toward pre-release flight or run conditioning.
Evidence to listen for
Command of the procedures, anatomy, and equipment the role requires
Holds current registration or certification
Knows normal from abnormal and what to do about each
Recognises when a case is outside their scope
Five-point scoring guide
1
Poor
Unsafe knowledge gaps; registration missing or lapsed.
2
Needs Improvement
Knowledge gaps that would affect patient care.
3
Satisfactory
Competent for standard cases; needs support on complex ones.
4
Very Good
Strong clinical knowledge; safe and reliable across the usual range.
5
Excellent
Names species handled, feeding schedules and formulas used, and describes case progression from intake triage through release conditioning.
02
Evaluation factor
Patient safety and protocol
30% weight
Probe permit and protocol command: state rehabilitation permit, USFWS migratory bird authorization, rabies vector species rules, zoonosis PPE, quarantine separation, humane euthanasia criteria and veterinary oversight.
Evidence to listen for
Follows identification, infection control, and documentation protocol without prompting
Can describe an error or near miss and what they did
Escalates deterioration early
Treats protocol as protection rather than bureaucracy
Five-point scoring guide
1
Poor
Casual about protocol; would not report an error.
2
Needs Improvement
Inconsistent protocol adherence; slow to escalate.
3
Satisfactory
Follows protocol reliably; documentation sometimes thin.
4
Very Good
Protocol is instinctive; escalates early and reports honestly.
5
Excellent
Cites permit conditions and RVS restrictions accurately, applies written euthanasia criteria, and describes quarantine and PPE practice without prompting.
03
Evaluation factor
Patient communication
20% weight
Assess public-facing skill: coaching finders over the phone on containment, refusing illegal home care, explaining why a fawn or fledgling should stay put, managing donor and volunteer expectations.
Evidence to listen for
Explains a procedure to an anxious or confused patient
Handles distress, pain, or refusal without losing control of the interaction
Respects privacy and dignity in practice, not just in principle
Works with families and carers
Five-point scoring guide
1
Poor
Dismissive of patients; no bedside awareness.
2
Needs Improvement
Task-focused; struggles with distressed patients.
3
Satisfactory
Adequate rapport; less confident in difficult interactions.
4
Very Good
Calm, clear, and respectful with anxious or difficult patients.
5
Excellent
Recounts specific hotline calls where clear, calm guidance prevented harm, including turning away well-meaning but unlawful requests.
04
Evaluation factor
Working in a clinical team
15% weight
Look for teamwork with wildlife veterinarians, volunteer shift leads and state agency biologists: intake record keeping, medical chart handoffs, training new volunteers, coordinating transport and release site permissions.
Evidence to listen for
Hands over cleanly and completely
Challenges a colleague when patient safety requires it
Takes direction from clinicians without deferring blindly
Handles shift work and pressure without becoming difficult to work with
Five-point scoring guide
1
Poor
Poor handover; cannot work in a clinical team.
2
Needs Improvement
Handover gaps; avoids raising concerns about colleagues.
3
Satisfactory
Reliable team member; handover adequate.
4
Very Good
Clean handovers and willing to speak up on safety.
5
Excellent
Describes chart and intake log systems used, volunteer training they delivered, and working relationships with a named vet or agency contact.
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