How to download video and audio responses from applications

Hirevire offers multiple ways to download candidate video and audio responses from applications, whether you need to download individual files, bulk downloads, or set up automatic downloads through integrations.

Overview

You can download video and audio responses in three ways:

• Individual downloads: Download specific responses one at a time

• Bulk downloads: Download all files from an application at once

• Automated downloads: Use webhook integrations to automatically download files to third-party platforms

Prerequisites

• Active Hirevire account with access to job applications

• Appropriate role permissions to view and download application responses

• For automated downloads: Paid plan (Agency) with advanced webhook access

Compatibility

• Plans: All plans support manual downloads; Agency plans support advanced webhook automation

• File types: Video (.mp4), Audio (.mp3/.wav), optional transcripts (.vtt, .txt)

• Storage limits: Videos available for 90 days on all plans

• Storage extension: Add 30-day increments with the video storage addon ($9 per month)

Method 1: Download individual video or audio responses

To download a specific video or audio response from a candidate:

1. Log in to your Hirevire dashboard and navigate to Jobs

2. Select the job containing the application you want to review

3. Click on the application to open the details page

4. In the Answers tab, locate the question with the video or audio response

5. Click the three-dot menu (⋮) next to the question heading

6. From the dropdown menu:

   • If a transcript is available, select whether to include captions (.vtt) or raw transcript (.txt)

   • Click Download

7. The file will download to your browser's default download location

You'll see a toast notification confirming the download has started. The file will be named with the format: A[ApplicationID]_Q[QuestionNumber]_[CandidateName].mp4

Method 2: Download all files from an application

To download all video and audio responses from an application at once:

1. Open the application details page by clicking on the candidate's application

2. In the top-right corner, click the three-dot menu (⋮)

3. Select Download all files from the dropdown menu

4. All video and audio responses from the application will download to your device

Method 3: Automate downloads with webhook integrations

For automated workflows, you can configure webhooks or third-party integrations to automatically download video and audio files when applications are submitted.

Using custom webhooks

Custom webhooks allow you to receive application data, including direct URLs to video and audio files, at your specified endpoint.

1. Navigate to Jobs and select your job

2. Click the Settings tab

3. Switch to the Webhook tab

4. Enter your webhook URL in the Custom webhook URL field (e.g., https://api.example.com/webhooks/applications)

5. Select when to trigger the webhook:

   • On new application - fires when a candidate submits an application

   • On stage change - fires when you move a candidate between stages

6. Enable Advanced Webhook to include video URLs, transcripts, and detailed answer data in the payload

7. Click Test trigger to verify your setup (sends a sample payload to your endpoint)

8. Click Save to activate the webhook

When triggered with Advanced Webhook enabled, your endpoint will receive a JSON payload with the following structure:

{
  "id": 12345,
  "jobID": 789,
  "jobTitle": "Senior Developer",
  "applicantName": "John Doe",
  "applicantEmail": "[email protected]",
  "applicantContactNumber": "+1234567890",
  "customFieldValue": "Referral code ABC",
  "applicantResumeURL": "https://storage.hirevire.com/resumes/resume.pdf",
  "shareableURL": "https://app.hirevire.com/shared/links/...",
  "submittedOn": "2025-01-15T10:30:00Z",
  "previousStage": null,
  "currentStage": "New",
  "answers": [
    {
      "question": {
        "id": "q_123",
        "text": "Tell us about yourself",
        "responseType": "Video"
      },
      "id": 456,
      "url": "https://storage.hirevire.com/videos/candidate-response.mp4",
      "transcript": "I have 5 years of experience in software development...",
      "numberOfRetakes": 2
    },
    {
      "question": {
        "id": "q_124",
        "text": "Why do you want this role?",
        "responseType": "Text"
      },
      "id": 457,
      "text": "I'm passionate about building scalable solutions..."
    },
    {
      "question": {
        "id": "q_125",
        "text": "Upload your portfolio",
        "responseType": "File"
      },
      "id": 458,
      "fileURLs": [
        "https://storage.hirevire.com/files/portfolio.pdf",
        "https://storage.hirevire.com/files/certificate.pdf"
      ]
    }
  ]
}

Key payload fields for downloading media:

• url - Direct download link for video or audio responses (only present when responseType is "Video" or "Audio")

• transcript - AI-generated transcript for video/audio responses (if transcription is enabled)

• fileURLs - Array of file download links (when responseType is "File")

• applicantResumeURL - Link to candidate's uploaded resume (if resume upload is enabled)

Your receiving endpoint can fetch these URLs and save the files to your preferred storage solution (cloud storage, ATS, database, etc.).

Extending video storage duration

If you need to keep videos longer than your plan's default retention period, you can purchase the video storage extension addon:

• Cost: $9 per month for an additional 30 days of storage

• How it works: Extends video retention from 90 days to 1 days total

• Important: Only videos recorded after the purchase will be saved for the additional duration

Troubleshooting

Limitations

• Storage duration: Videos auto-delete after 90 days on all plans

• Storage extension: The $9/month addon adds 90 additional days and only applies to videos recorded after purchase, not existing videos

• Manual downloads: Individual downloads only support one response at a time (use bulk download for multiple)

• Processing time: Videos must finish processing (2-3 minutes) before download is available

• Webhook scope: Webhooks are configured per job, not organization-wide

• Advanced Webhook requirement: Must enable "Advanced Webhook" to receive video URLs and detailed answer data

• Plan restrictions: Advanced webhooks with video URLs require Professional or Agency plans

• File formats: Videos download as .mp4, audio as .mp3 or .wav

What's next

• Download application reports as PDF

• Export application data when CSV download isn't available

• Connect Hirevire to Ashby ATS

• Connect Hirevire to Loxo

Getting help

If you're experiencing issues downloading video or audio responses:

• Verify your plan supports the download method you're trying to use

• Check that videos haven't exceeded your retention period

• For webhook issues, confirm "Advanced Webhook" is enabled in job settings

• Review the webhook delivery logs in your job settings for error details

• Collect the application ID and specific error messages

• Contact Hirevire support with the above details